Our Packages

Fare holds are available on selected airlines and itineraries, subject to the airline's conditions and ticketing deadlines. MB Travel can advise on hold options for your specific booking and ensure you don't miss the ticketing window. Hold periods vary and are not guaranteed on all routes.

All changes and cancellations must be put in writing to us, by a traveller, or authorised contact, listed on the booking.All requests can be made to malik.giesen@mbtravel.com.au

If your flight is cancelled by the airline, you are generally entitled to a rebooking on the next available service or a refund, depending on the circumstances and the airline's conditions of carriage. MB Travel monitors live disruptions for active bookings and will proactively contact you with alternative options where possible. For urgent situations on the road, call our 24/7 emergency line and we'll rebook you as quickly as possible.

Our service fees are structured in line with the amount of work that is not only involved with quoting, and generating the booking, but also with how much potential follow up may be required.For example, a low cost carrier flight (e.g. a Jetstar flight) only booking, does not take much time to create, and may only require some minor time change notifications or adjustments.Whereas, a complex multi city itinerary, may require urgent time change/cancellation re-organisation, emergency calls, and take a lot longer to plan and arrange.We pride ourselves on providing transparency on our fees, and feel they are aligned with market expectations. We do not mark up pricing on our flights before advertising or offering them to our clients. Should you still have questions, please reach out to me at malik.giesen@mbtravel.com.au

All booking confirmations and itineraries are sent to your registered email address. If you've misplaced a confirmation, contact us and we'll resend it promptly.

At minimum, you'll need a valid passport with sufficient validity - most countries require at least six months beyond your planned return date. Many international destinations also require a visa arranged in advance. Additional documentation such as proof of onward travel, business invitation letters or vaccination certificates may be required depending on the country. Your MB Travel team will flag destination-specific requirements at the time of booking. Always verify requirements directly with official sources close to your travel date via the Australian Government's Smartraveller website.

Visa requirements depend on your nationality, destination, and the purpose and duration of your visit. The most reliable sources are the destination country's official embassy or consulate website and the Australian Government's Smartraveller platform. MB Travel can advise on common visa requirements for frequently visited business destinations during the booking process - though always verify requirements directly with official sources close to your travel date, as they can change.

Physical travel documents are rarely issued for modern travel - airline tickets, hotel confirmations and car hire vouchers are delivered electronically via your booking confirmation from MB Travel. In the rare instance physical documents are required, we will arrange the best delivery method for you.

The most authoritative and up-to-date source for Australian travellers is the Department of Foreign Affairs and Trade's Smartraveller website (smartraveller.gov.au), which provides destination-specific travel advisories covering safety, entry requirements, health risks and local laws. MB Travel can flag known requirements at the time of booking, but always verify conditions close to your travel date as they change frequently.

To make a claim, contact your travel insurance provider directly using the emergency or claims contact number on your policy documents - these are included in your booking confirmation. Gather relevant documentation before calling: your policy number, a description of what happened, receipts or invoices for costs incurred, and any relevant reports (e.g. a police report for theft, a medical report for health claims). MB Travel can help you locate your policy details and provide relevant booking documentation to support your claim if needed, as well as assist in lodging a claim electronically on your behalf.

Yes! Coverage can be tailored to your specific needs and risk profile. Speak with us to discuss the options available and what level of cover is appropriate for you and your destinations. Always read the relevant Product Disclosure Statement (PDS) before purchasing.

Airfares are priced dynamically by airlines based on route demand and capacity, how far in advance the booking is made, the time of year, fare class availability and competitive pricing in the market. Fares for the same route can vary significantly depending on when you book and which fare conditions apply.

Travellers can continue to earn points with their existing airline frequent flyer programmes - including Qantas Frequent Flyer and Velocity Frequent Flyer - and hotel loyalty programmes when booking through MB Travel. Loyalty programme numbers are stored in each traveller's profile and applied automatically to eligible bookings. Redemption of points for travel is subject to each programme's own terms and conditions.